Search over 300 FAQs below to help resolve any questions you may have.
Please call and speak with one of our Travel Experts who will be delighted to assist you.
Knowledge Base Article
We offer different payment structures based on when you booked and how long before your departure date you confirmed your trip. The dates below are payment deadlines, but you are welcome to make payments at any time before they are due. Bookings between Dec 29 '23 and Apr 15 '24: 30 days or less
To check your wallet credit, simply log into your account, and select Exoticca wallet.
We offer a variety of payment options to suit your needs, including: Credit Cards: Visa Master Card American Express Diners Club Discovery Other Methods: Bank Transfer ACH payments affirm Bonus: If you make your final payment via ACH, we will add $30 in travel credit to your Exoticca Wallet!
Yes, you will receive an email to remind you when a payment date is approaching.
Yes, absolutely! You can either pay online or call and speak with one of our Travel Experts who will be delighted to assist you.
If you're traveling with other people with whom you'd like to split the costs, please have the Account Holder call and speak with one of our Travel Experts.
Paying via bank transfer is easy! Please follow these steps: Log in to your account on our website. If you don't have one, you can create it in a few easy steps. Go to the "Payments" section in "My Bookings". Select the option for bank transfer. You will find our bank details on the payment page.
Incorrect reference or payment description: Ensure the provided reference number or payment details are included when initiating the transfer to match it with your booking. Bank transfer processing time: Allow a few business days for the transfer to be processed, the process time may vary dependin
If you're using a bank transfer: Error in bank details: Check the details entered for the transfer are correct, the account type or bank details may be entered incorrectly. Insufficient funds: Verify that the account used has sufficient funds available to cover the amount required for the transfer.
Simply log in and go to the “My Bookings” section. Next, go to the "Your Payment" section of the booking. Click on "Receipt", this will download a copy to your device.
If you have travel credit available in your wallet, you can use it to pay for your booking. Please call and speak with one of our Travel Experts who will be delighted to assist you.
Travel credit: These are funds held in your Exoticca Wallet that do not expire and can be used at any time to make a payment towards any service Exoticca offers. Voucher: The holder may exchange the vouchers for services, these are usually limited to specific conditions and they have an expiry dat
Exoticca travel credits do not expire. These travel credits are designed to offer flexibility to our Travelers. Your travel credits can be redeemed for any trip listed on our website at the time that best suits the Traveler's plans. This means you can use your travel credits at your convenience
If you're interested in transferring your Exoticca Wallet travel credit to another account, please complete our online form. Our team will review your request and respond within 4 to 7 business days.
To pay using a voucher or discount code for your trip, this must be applied at the time of booking by one of our Travel Experts. Booking with a Travel Expert: You can request that your Travel Expert applies the voucher or discount code from your Wallet to your booking at the time of reservation.
Your travel credit will go to your Exoticca Wallet. To view the credit available, log into your Exoticca account, then go to your Exoticca Wallet.
We offer group rates for 10 or more people traveling together on the same booking. If you're interested in making a booking for 10 or more people, please complete the online form. Our team will review your request and respond within 4 to 7 business days.
In general, we offer lower rates for infants and children under 12 years of age. Please call and speak with one of our Travel Experts who will be delighted to assist you.
Because our trip packages are already priced very competitively, we do not offer 'senior' discounts.
No, we don't currently offer gift certificates.
