Search over 300 FAQs below to help resolve any questions you may have.
Please use our online form to provide us with information regarding the type of wheelchair assistance you require. There are three options available: WCHR (Wheelchair Ramp): The traveler can climb stairs and board without assistance but needs assistance to walk long distances. WCHS (Wheelchair Ste
Knowledge Base Article
Yes, you can bring your own wheelchair on the flight. Please use the online form and let us know about your wheelchair's specifications: Height, width, length Battery power type such as dry cell battery (WCBD), wet cell battery (WCBW), or if it doesn't have a battery If it's foldable This infor
Yes, you can bring a pram or baby stroller when traveling. Most airlines allow you to check these items at the gate, and they will be returned to you upon arrival at your destination. As airline policies differ, we recommend that you either refer to the airline website or call and speak with one o
Please use our online form and let us know about your special meal request to suit your dietary restrictions. Our team will review your request and respond within 4 to 7 business days.
