Search over 300 FAQs below to help resolve any questions you may have.
Can't find what you're looking for?
Ask a question
Official
Accepted
Unanswered
Advanced Filters
Please immediately contact our 24/7 in-trip assistance team.
Knowledge Base Article
•
In-trip assistance
Yes, your trip with Exoticca is ATOL-protected if flights are included. We hold an ATOL (Air Travel Organiser's License) certification, which means that in the unlikely event of supplier insolvency, your trip funds are safeguarded, and you will be brought back home or refunded as per ATOL regulation
Make a booking
We’re on a journey to create a better, more sustainable future! At Exoticca, we take our environmental responsibilities seriously and are committed to: Reducing our carbon footprint: We strive to reduce the environmental impact of travel by promoting energy-efficient shared transportation options.
Environmental responsibility
In general, we offer lower rates for infants and children under 12 years of age. Please call and speak with one of our Travel Experts who will be delighted to assist you.
Payments, Exoticca Wallet, & discounts
We ensure that our hotels are conveniently located, with a focus on distance to the city/town centers and excursions. However, it's important to also note that the specific hotel location may differ based on your hotel category. Once the accommodation is confirmed, the hotel address will be upload
Hotels
You can submit a claim as soon as you have booked a trip that is eligible for the Best Price Guarantee, right up until 11:59 p.m. local time, three days before your departure. Simply complete our online form, and our team will review your request and get back to you within 24 hours.
No, your Exoticca Wallet is private. Invited Travelers won’t see it, use it, or apply it to any payments.
My Account
Please click here to view our privacy policy.
Privacy policy
Yes, of course! However, it's essential that your new passport will be ready before your travel dates. Please check the processing times for passport renewal in your country. Be proactive about renewing your passport to avoid any last-minute complications. Once you receive your new passport, w
Travel documents
Whether you need a visa depends on your nationality and destination. Some countries require a visa for entry, while others may allow travel without one or issue a visa at the border. Check the visa requirements for your destination and ensure your passport is valid for the required period. For the
Click here to download our brand guidelines.
Press, Media, & PR
Please immediately contact our in-trip assistance team.
Health, safety, & security
Should you need to submit a claim, you may do so via our online form.
Claims & complaints
Your safety is our top priority! We carefully select our partners Our partners are carefully selected based on their high-quality standards and security protocols. We’re proactive We continuously monitor global events to ensure your safety and security. We’re available 24/7 Our in-destination
Trust & safety
Yes, you need a passport that is valid for at least six months after the scheduled return date to travel internationally.
A booking reference number is a unique identifier for your booking with Exoticca. To find your booking reference number, you have two options: Option 1: When using a web browser to access your account, you can find the booking reference number in the following locations: Go to "My Bookings" > "Nex
You may review our Terms and Conditions here.
A visa is official permission to enter, stay in, or leave a foreign country for a set period. Many countries require a visa in addition to a valid passport. Requirements vary depending on your nationality and destination. Please note that a visa does not guarantee entry. Immigration officials make
A passport is an official government-issued document that serves as proof of your identity and nationality. It typically includes essential personal information, such as your name, date of birth, photograph, and place of birth. Passports are essential for international travel and are required for
To unsubscribe from receiving our newsletters, please log into your account and select "My subscriptions".
