Unterstützung während der Reise

Frequently Asked Questions

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I need to get in touch with my local embassy/consulate.

You can typically find the relevant contact information on the official website of your country's government or through a simple online search.Many embassies and consulates provide an emergency contact number for citizens in need. We recommend saving this number on your phone or keeping it wi

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In-trip assistance

I've been robbed.

If you've been a victim of theft during your trip, it's important to take the following steps:Contact local authorities: Immediately make a report to the local police or authorities. They can help document the theft and provide assistance.Notify your travel insurance provider: If you have

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Health, safety, & security

My passport has been lost or stolen.

In the unfortunate event of a stolen or lost passport, you should file a report with the local police or authorities.Next, please notify the local Travel Partner, who can further assist.

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Health, safety, & security

I need repatriation assistance.

Please immediately contact our 24/7 in-trip assistance team.

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In-trip assistance

I'm sick and not able to continue with my trip.

If you're experiencing issues, you're advised to first try and contact our local Travel Partner. If you still need further assistance, please contact our 24/7 In-trip assistance team.

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Health, safety, & security

I've been arrested or detained by local law enforcement authorities.

Being arrested or detained can be a distressing experience, and we want to ensure your safety and well-being. It's essential to take the following steps:Contact your embassy or consulate: Inform your country's embassy or consulate immediately. They can provide assistance, including connec

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Health, safety, & security

I've been denied entry into the country.

In the exceptional case where you find yourself denied entry by border/passport control, you're advised to call us so we can see how best to assist. Alternatively, you can seek guidance and assistance from local immigration and/or border control authorities. Please note that it is your respon

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Health, safety, & security