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Trust & Safety

Trust & Safety

Frequently Asked Questions

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Trust & Safety Resource Center

Your safety is our top priority! ​ We carefully select our partners Our partners are carefully selected based on their high-quality standards and security protocols. ​ We’re proactive We continuously monitor global events to ensure your safety and security. ​ We’re available 24/7 Our in-destination

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Trust & safety

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How do I contact my country's local embassy and/or consulate for assistance?

Many embassies and consulates provide an emergency contact number for citizens in need. We recommend saving this number on your phone or keeping it with your travel documents. ​ For local specific emergency contact information, ​please see here​.

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Local contact information

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Tips for outsmarting scammers

Here are a few precautions you can take: Check that the web page from which you make the booking is legitimate and secure. Sometimes scammers use sophisticated sou plantation techniques (tips: No terms and conditions, no business address, SSL security certificate, poor web design, poor content of th

Knowledge Base Article

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Trust & safety