Search over 300 FAQs below to help resolve any questions you may have.
If you've been a victim of theft during your trip, it's important to take the following steps: Contact local authorities: Immediately make a report to the local police or authorities. They can help document the theft and provide assistance. Notify your travel insurance provider: If you have travel i
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Health, safety, & security
In the unfortunate event of a stolen or lost passport, you should file a report with the local police or authorities. Next, please notify the local Travel Partner, who can further assist.
If you're experiencing issues, you're advised to first try and contact our local Travel Partner. If you still need further assistance, please contact our 24/7 In-trip assistance team.
Please immediately contact our in-trip assistance team.
Being arrested or detained can be a distressing experience, and we want to ensure your safety and well-being. It's essential to take the following steps: Contact your embassy or consulate: Inform your country's embassy or consulate immediately. They can provide assistance, including connecting you
In the exceptional case where you find yourself denied entry by border/passport control, you're advised to call us so we can see how best to assist. Alternatively, you can seek guidance and assistance from local immigration and/or border control authorities. Please note that it is your responsib
