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Frequently Asked Questions

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How do I get my VISA?

Whether you need a visa depends on your nationality and destination. Some countries require a visa for entry, while others may allow travel without one or issue a visa at the border. ​ Check the visa requirements for your destination and ensure your passport is valid for the required period. For the

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What is a passport, and is it necessary for my trip?

A passport is an official government-issued document that serves as proof of your identity and nationality. It typically includes essential personal information, such as your name, date of birth, photograph, and place of birth. ​ Passports are essential for international travel and are required for

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Do I need to have a valid passport to travel?

Yes, you need a passport that is valid for at least six months after the scheduled return date to travel internationally.

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I need to renew my passport - can I still book?

Yes, of course! However, it's essential that your new passport will be ready before your travel dates. ​ Please check the processing times for passport renewal in your country. ​ Be proactive about renewing your passport to avoid any last-minute complications. ​ Once you receive your new passport, w

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My passport is damaged, can I still use it to travel?

A damaged passport is one which isn’t in a fit condition to be accepted as proof of identity. ​ Damage can include: Indecipherable details The laminate has lifted enough to allow the possibility of photo substitution Discoloration of the bio-data page Chemical or ink spillage on any page Missing or

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How do I add my passport information to my booking?

You can easily add your passport information by following these steps: Log into your account on our website. Go to the "My Bookings" section. Click on "Your passport information". If you need further help, please call and speak with one of our Travel Experts, who will be delighted to assist you.

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My name has changed on my passport, what do I need to do?

To avoid any issues or disruption to your travel plans, you're advised to have a valid passport with a minimum of six months before expiry. ​ If you need to renew or obtain a new passport in the U.S.A., then you should do so at least 6 months in advance to ensure you receive your passport before you

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What is a visa?

A visa is official permission to enter, stay in, or leave a foreign country for a set period. Many countries require a visa in addition to a valid passport. Requirements vary depending on your nationality and destination. ​ Please note that a visa does not guarantee entry. Immigration officials make

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Do I need a visa for an Exoticca trip?

Whether you need a visa depends on your nationality and destination. Some countries require a visa for entry, while others may allow travel without one or issue a visa at the border. ​ Check the visa requirements for your destination and ensure your passport is valid for the required period. For the

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Do I need a transit visa?

A transit visa is a travel document that allows you to pass through a country on your way to another destination. Transit visas are usually valid for a short period and do not permit extended stays. ​ Whether you need one depends on your nationality, the country you are transiting through, and the l

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What travel documents do I need?

If you are traveling internationally, you may need documents such as a passport, visa, Electronic Travel Authorization (ETA), or Electronic System for Travel Authorization (ESTA). Without the correct documentation, many countries may deny you entry. ​ To avoid delays or extra fees, we strongly recom

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When will I receive my travel documents after making the booking?

Once you've made a booking with us and paid the deposit, you will receive your booking confirmation. ​ We highly encourage you to download the Exoticca Traveler’s App (or go to the Exoticca website www.exoticca.com through your browser). Log in with the same email address you used during the booking

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When and how will I receive my travel documents?

Once you've made a booking with us and paid the deposit, you'll receive your booking confirmation. We highly encourage you to download the Exoticca Traveler’s App (or go to the Exoticca website www.exoticca.com through your browser). Log in with the same email address you used during the booking pro

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How do I get my boarding pass?

To obtain your boarding pass, please follow these steps: Access your Trip Summary, which includes your flight details. In the Flights section, you'll find your flight itinerary. You'll also see the ticket reference (PNR code), which is a 6-digit code. Use this code to manage your trip directly with

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Where can I find and download my Trip Summary?

To get a copy of your Trip Summary, please follow the steps below: Log in to your Exoticca account on the website. Select My Bookings Go to the section, "Download your travel documentation". You can also access your Trip Summary through the Traveler's App. The Trip Summary displayed on the Traveler'

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I've noticed an error on my Trip Summary. What should I do?

If you notice any incorrect information associated with your booking (i.e.: misspelled name), please immediately call and speak with one of our Travel Experts, who will be delighted to assist you.

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Where can I find a breakdown of the pricing for my booking?

Please refer to your Trip Summary's "Quote Breakdown" section for further details.

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My middle name appears on my passport, but I don’t see it on my plane tickets or my vouchers?

Most airlines typically only require a passenger's first and last names for identification purposes. However, it’s not an issue to request that we also include your middle name. ​ Please complete the online form. ​ Our team will review your request and respond within 4 to 7 business days.

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Will an Exoticca representative be waiting for me upon arrival?

The vast majority of our trips include a pick-up service, where you’ll be greeted by an Exoticca representative. ​ You'll receive a Trip Summary update email before departure with additional pick-up service information, including the meeting point and transport contact details.

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