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Frequently Asked Questions

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What is the Travelers' App, and what are its features?

The Travelers' App is the best way to keep updated about your trip. ​ Download the Exoticca Travelers' App on Google Play or Apple Store and log in using the email and password linked to your Exoticca account. ​ App features: Check the status of your trip. Check your flights and hotel details. Check

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Traveler's App

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When and how can I check-in online for my trip?

You can check in for your trip online, typically within 24 hours of your departure time. To do this, you'll need to visit the airline's website or use their mobile App. Once you're on the airline's platform, look for the 'Online Check-In' option and follow the prompts. You'll be asked to enter your

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Flights, luggage & seats

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What is my checked and carry-on baggage allowance for both international and domestic flights?

Many checked bags are typically limited to a total dimension of 62 inches (length + width + height). For example: 26" + 26" + 10" = 62", with a maximum weight of 50 lbs (23 kg). However, baggage size and weight allowances may vary by airline. ​ Please note: Some regional flights may have lower weigh

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Flights, luggage & seats

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How do I add my passport information to my booking?

You can easily add your passport information by following these steps: Log into your account on our website. Go to the "My Bookings" section. Click on "Your passport information". If you need further help, please call and speak with one of our Travel Experts, who will be delighted to assist you.

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Travel documents

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When will my hotels be confirmed on my booking?

Your hotels will be confirmed 30 days before your scheduled departure date. ​ Once a hotel has been confirmed on your booking, your Trip Summary will be updated to reflect this with a 'Confirmed' status. You can access this information through your Exoticca account, either via our website or by usin

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Hotels

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Can I add an additional activity to my trip?

Absolutely! To add extra activities to your tour package, please follow these steps: Log in to your Exoticca Account. Navigate to the "My Bookings" section. Look for the "Additional activities" option. You’ll need to make these additions at least 30 days before your departure to ensure availability.

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Changes, cancellations & amendments

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Where can I find and download my Trip Summary?

To get a copy of your Trip Summary, please follow the steps below: Log in to your Exoticca account on the website. Select My Bookings Go to the section, "Download your travel documentation". You can also access your Trip Summary through the Traveler's App. The Trip Summary displayed on the Traveler'

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Travel documents

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Can I use my Exoticca Wallet travel credit?

Absolutely! Your Exoticca travel credit can be applied to any of our trips. You can use your travel credit toward any trip available on Exoticca’s website. Travel credits may be issued for cancellations, price adjustments, or through special promotions. Some travel credits may be issued as non-refun

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