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Payments, Exoticca Wallet, & discounts

Payments, Exoticca Wallet, & discounts

Frequently Asked Questions

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Can I pay a deposit now and pay the rest later?

We offer different payment structures based on when you booked and how long before your departure date you confirmed your trip. ​ The dates below are payment deadlines, but you are welcome to make payments at any time before they are due. ​ Bookings between Dec 29 '23 and Apr 15 '24: 30 days or less

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Payments, Exoticca Wallet, & discounts

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How can I save money on my booking?

Please call and speak with one of our Travel Experts who will be delighted to assist you.

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Payments, Exoticca Wallet, & discounts

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What payment methods do you support?

We offer a variety of payment options to suit your needs, including: ​ Credit Cards: Visa Master Card American Express Diners Club Discovery ​ Other Methods: Bank Transfer ​

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Payments, Exoticca Wallet, & discounts

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How can I check my Exoticca Wallet credit?

To check your wallet credit, simply log into your account, and select Exoticca wallet.

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Payments, Exoticca Wallet, & discounts

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When is my payment due?

We offer different payment structures based on when you booked and how long before your departure date you confirmed your trip. ​ The dates below are payment deadlines, but you are welcome to make payments at any time before they are due. ​ Bookings between Dec 29 '23 and Apr 15 '24: 30 days or less

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Payments, Exoticca Wallet, & discounts

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Will I get a reminder before each payment is due?

Yes, you will receive an email to remind you when a payment date is approaching.

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Payments, Exoticca Wallet, & discounts

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Can I use more than one credit card to make a payment?

Yes, absolutely! You can either pay online or call and speak with one of our Travel Experts who will be delighted to assist you.

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Payments, Exoticca Wallet, & discounts

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Can each Traveler pay for their part of the trip separately?

If you're traveling with other people with whom you'd like to split the costs, please have the Account Holder call and speak with one of our Travel Experts.

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Payments, Exoticca Wallet, & discounts

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How do I pay via bank transfer?

Paying via bank transfer is easy! ​ Please follow these steps: Log in to your account on our website. If you don't have one, you can create it in a few easy steps. Go to the "Payments" section in "My Bookings". Select the option for bank transfer. You will find our bank details on the payment page.

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Payments, Exoticca Wallet, & discounts

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Why is my payment via bank transfer not showing in my booking?

Incorrect reference or payment description: Ensure the provided reference number or payment details are included when initiating the transfer to match it with your booking. ​ Bank transfer processing time: Allow a few business days for the transfer to be processed, the process time may vary dependin

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Payments, Exoticca Wallet, & discounts

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Why has my payment been declined?

If you're using a bank transfer: Error in bank details: Check the details entered for the transfer are correct, the account type or bank details may be entered incorrectly. Insufficient funds: Verify that the account used has sufficient funds available to cover the amount required for the transfer.

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Payments, Exoticca Wallet, & discounts

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How can I get a receipt for payments made?

Simply log in and go to the “My Bookings” section. Next, go to the "Your Payment" section of the booking. Click on "Receipt", this will download a copy to your device.

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What is an Exoticca Wallet, and how can I use it?

If you have travel credit available in your wallet, you can use it to pay for your booking. ​ Please call and speak with one of our Travel Experts who will be delighted to assist you.

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What is the difference between a voucher and credit?

Travel credit: These are funds held in your Exoticca Wallet that do not expire and can be used at any time to make a payment towards any service Exoticca offers. ​ Voucher: The holder may exchange the vouchers for services, these are usually limited to specific conditions and they have an expiry dat

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When does my Exoticca travel credit expire?

Exoticca travel credits do not expire. These travel credits are designed to offer flexibility to our Travelers. ​ Your travel credits can be redeemed for any trip listed on our website at the time that best suits the Traveler's plans. ​ This means you can use your travel credits at your convenience

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Can I transfer my Exoticca Wallet to another account?

If you're interested in transferring your Exoticca Wallet travel credit to another account, please complete our online form. ​ Our team will review your request and respond within 4 to 7 business days.

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How can I pay with my voucher or discount code?

To pay using a voucher or discount code for your trip, this must be applied at the time of booking by one of our Travel Experts. ​ Booking with a Travel Expert: You can request that your Travel Expert applies the voucher or discount code from your Wallet to your booking at the time of reservation. ​

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Where does my travel credit go once I have received it?

Your travel credit will go to your Exoticca Wallet. ​ To view the credit available, log into your Exoticca account, then go to your Exoticca Wallet.

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Do you offer group booking discounts?

We offer group rates for 10 or more people traveling together on the same booking. ​ If you're interested in making a booking for 10 or more people, please complete the online form. ​ Our team will review your request and respond within 4 to 7 business days.

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Do you offer child discounts?

In general, we offer lower rates for infants and children under 12 years of age. ​ Please call and speak with one of our Travel Experts who will be delighted to assist you.

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Do you offer senior citizen discounts?

Because our trip packages are already priced very competitively, we do not offer 'senior' discounts.

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Do you sell gift certificates?

No, we don't currently offer gift certificates.

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Payments, Exoticca Wallet, & discounts