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Payments, Exoticca Wallet, & discounts

Payments, Exoticca Wallet, & discounts

Frequently Asked Questions

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Can I pay a deposit now and pay the rest later?

We offer different payment structures depending on when you confirm your booking and the lead time before your departure date. ​ Bookings between Dec 29 '23 and Apr 15 '24: Less than 30 days before departure: Pay 100% upfront via credit card. 31–60 days before departure: 20% deposit, pay the remaini

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Payments, Exoticca Wallet, & discounts

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How can I save money on my booking?

Please call and speak with one of our Travel Experts who will be delighted to assist you.

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What payment methods do you support?

We offer a variety of payment options to suit your needs, including: ​ Credit Cards: Visa Master Card American Express Diners Club Discovery ​ Other Methods: Bank Transfer ​

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Payments, Exoticca Wallet, & discounts

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How can I check my Exoticca Wallet credit?

To check your wallet credit, simply log into your account, and select Exoticca wallet.

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Payments, Exoticca Wallet, & discounts

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When is my payment due?

We offer different payment structures depending on when you confirmed your booking and the lead time before your departure date: ​ Bookings between Dec 29 '23 and Apr 15 '24: Less than 30 days before departure: Pay 100% upfront via credit card. More than 60 days before departure: 60% deposit, pay th

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Payments, Exoticca Wallet, & discounts

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Will I get a reminder before each payment is due?

Yes, you will receive an email to remind you when a payment date is approaching.

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Can I use more than one credit card to make a payment?

Yes, absolutely! You can either pay online or call and speak with one of our Travel Experts who will be delighted to assist you.

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Can each Traveler pay for their part of the trip separately?

If you're traveling with other people with whom you'd like to split the costs, please have the Account Holder call and speak with one of our Travel Experts.

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What is ACH?

ACH stands for the Automated Clearing House (ACH) it is an electronic network for processing financial transactions, including direct deposits, bill payments, and money transfers between banks in the U.S. It is commonly used for payment transactions.

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How can I pay using ACH?

Paying with ACH is quick and simple. ​ Just follow these steps: Log in to your account on our website. Go to the “Payments” section under “My Bookings”. Select ACH as your payment method. Enter your bank details and billing address on the payment page. Accept our Terms & Conditions and Privacy Polic

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What are the benefits of using ACH vs bank transfer or credit cards?

ACH payments offer several advantages over traditional bank transfers and credit cards: Lower cost: ACH payments typically have lower fees compared to credit cards and wire transfers. Increased security: ACH transactions use encrypted systems and bank verification, adding a layer of protection. Fast

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Can I split my payment using ACH?

Certainly, please call and speak with one of our Travel Experts, who will be delighted to assist you.

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Is there a fee for paying using ACH?

ACH payments are typically low or even free, depending on your bank. ​ As soon as your ACH payment is confirmed, you’ll receive a payment confirmation email, and a bonus will be added to your Exoticca Wallet as a thank-you!

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How can I see if my ACH payment is confirmed?

You can check the status of your ACH payment by reviewing your bank account's transaction history or online banking portal. ​ The payment will appear as "pending" until it is confirmed, which usually takes 1-3 business days. ​ As soon as the payment is confirmed, you’ll receive a payment confirmatio

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How will I receive a refund using ACH?

To receive a refund via ACH, the funds will go directly to your bank account using your account and routing numbers. ​ The process typically takes 3-5 business days to appear in your bank account.

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Can I make a partial payment using ACH?

Yes, you can make a partial payment. Please call and speak with one of our Travel Experts who will be delighted to assist you.

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How do I pay via bank transfer?

Paying via bank transfer is easy! ​ Please follow these steps: Log in to your account on our website. If you don't have one, you can create it in a few easy steps. Go to the "Payments" section in "My Bookings". Select the option for bank transfer. You will find our bank details on the payment page.

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Why is my payment via bank transfer not showing in my booking?

Incorrect reference or payment description: Ensure the provided reference number or payment details are included when initiating the transfer to match it with your booking. ​ Bank transfer processing time: Allow a few business days for the transfer to be processed, the process time may vary dependin

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Why has my payment been declined?

If you're using a bank transfer: Error in bank details: Check the details entered for the transfer are correct, the account type or bank details may be entered incorrectly. Insufficient funds: Verify that the account used has sufficient funds available to cover the amount required for the transfer.

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How can I get a receipt for payments made?

Simply log in and go to the “My Bookings” section. Next, go to the "Your Payment" section of the booking. Click on "Receipt", this will download a copy to your device.

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What is an Exoticca Wallet, and how can I use it?

If you have travel credit available in your wallet, you can use it to pay for your booking. ​ Please call and speak with one of our Travel Experts who will be delighted to assist you.

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What is the difference between a voucher and credit?

Travel credit: These are funds held in your Exoticca Wallet that do not expire and can be used at any time to make a payment towards any service Exoticca offers. ​ Voucher: The holder may exchange the vouchers for services, these are usually limited to specific conditions and they have an expiry dat

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When does my Exoticca travel credit expire?

Exoticca travel credits do not expire. These travel credits are designed to offer flexibility to our Travelers. ​ Your travel credits can be redeemed for any trip listed on our website at the time that best suits the Traveler's plans. ​ This means you can use your travel credits at your convenience

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Can I transfer my Exoticca Wallet to another account?

If you're interested in transferring your Exoticca Wallet travel credit to another account, please complete our online form. ​ Our team will review your request and respond within 4 to 7 business days.

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How can I pay with my voucher or discount code?

To pay using a voucher or discount code for your trip, this must be applied at the time of booking by one of our Travel Experts. ​ Booking with a Travel Expert: You can request that your Travel Expert applies the voucher or discount code from your Wallet to your booking at the time of reservation. ​

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Where does my travel credit go once I have received it?

Your travel credit will go to your Exoticca Wallet. ​ To view the credit available, log into your Exoticca account, then go to your Exoticca Wallet.

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How can I apply my credit voucher when making an ACH payment?

Booking with a Travel Expert: You can request that your Travel Expert applies the voucher or discount code from your Wallet to your booking at the time of reservation. ​ Online Payment: If you are making a booking online, please contact us to request that we apply your voucher or discount code from

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Do you offer group booking discounts?

We offer group rates for 10 or more people traveling together on the same booking. ​ If you're interested in making a booking for 10 or more people, please complete the online form. ​ Our team will review your request and respond within 4 to 7 business days.

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Do you offer Military discounts?

Yes, we do! In appreciation of your service, we offer a 5% discount off the total booking price for all travelers based on the below criteria: Applicable to both active and retired U.S.A. military. Not combinable with other promotional discounts including, but not limited to, limited-time offers, pr

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Do you offer student discounts?

Yes, we do! We offer a 5% discount off the total booking price for all student travelers based on the below criteria: ​ Student discount eligibility criteria: You need to be a full-time student, enrolled in an accredited academic institution, and able to provide valid student identification. You mus

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Do you offer child discounts?

In general, we offer lower rates for infants and children under 12 years of age. ​ Please call and speak with one of our Travel Experts who will be delighted to assist you.

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Do you offer senior citizen discounts?

Because our trip packages are already priced very competitively, we do not offer 'senior' discounts.

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Do you sell gift certificates?

No, we don't currently offer gift certificates.

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Payments, Exoticca Wallet, & discounts