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Frequently Asked Questions

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What are my rights under Package Travel Regulation 2018?

For bookings originating from the UK only, the following are your Key Rights under the Package Travel Regulation 2018: Travelers will receive all essential information about the package before concluding the package travel contract. There is always at least one trader who is liable for the proper pe

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Is my trip ATOL protected?

Yes, your trip with Exoticca is ATOL-protected if flights are included. We hold an ATOL (Air Travel Organiser's License) certification, which means that in the unlikely event of supplier insolvency, your trip funds are safeguarded, and you will be brought back home or refunded as per ATOL regulation

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How do I make a booking?

You can make a booking online or with the help of one of our Travel Experts. ​ Book online in 5 easy steps: Use the search bar and tell us where you're departing from, where you'd like to travel to, and what date you'd like to travel. Select the travel dates in the calendar, which also shows the pri

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How can I see my bookings or saved searches?

To see your saved bookings: Log into your Exoticca account Navigate to the "My Bookings" section. ​ To view the trips you have recently searched for: Login to your Exoticca account Scroll down the page to the "Recently Visited section". ​ Your account can also be accessed through our Traveler's App.

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Can I save a trip price without booking it?

Absolutely. You can use our Price Lock feature to hold your booking and lock in the price for 24 hours at no cost. It’s a great way to take a little extra time to decide while securing today’s rate. ​ Here’s how it works: ​ Select your desired trip, travel dates, and package category. ​ At checkout,

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How do I search for a trip?

If you have a specific destination in mind, you can use the search bar at the top center of the page. ​ Provide your departure city Where you want to travel to The date when you would like to travel. ​ Click on the magnifying glass or hit enter and we will find you the options available. ​

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How can I apply filters to my search?

Use one of the following search options to help you find your perfect trip: ​ On the top left-hand side, you'll find three dropdown filters. Destinations: Select a region you're interested in traveling to. Trip Style: You can filter by season, interest, family collection, or by group. Deals: Take a

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Can I depart from an airport not listed as an option on the trip?

Yes, that should be possible! Please call and speak with one of our Travel Experts who will be delighted to assist you.

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Is there any fee to book over the phone with a professional Travel Expert?

Absolutely not! In fact, you can call us toll-free 24/7 and speak with one of our Travel Experts who will be delighted to assist you.

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What is the minimum / maximum age required to book a trip?

Anyone over the age of 18 is more than welcome to book an extraordinary Exoticca experience! ​ There's no restriction on the maximum age. However, you are encouraged to read the trip itinerary and decide if it’s suitable for your age, physical condition, and interests.

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What are flash sales?

Flash sales are limited time promotions that offer significant discounts, sometimes up to 60% off, on a selection of our most popular travel packages. These exclusive deals include a variety of trip styles such as cultural tours, safaris, beach getaways, and multi-country adventures, and typically c

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Do you offer a "Best Price Guarantee"?

Yes, we offer a Best Price Guarantee! ​ If you find a deal online from another travel agency that compares like-for-like with the Exoticca trip you’ve booked. The price you found should be part of a travel package (including flights, hotels, activities and other components) and not a set of individu

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In which situations does Exoticca’s Best Price Guarantee apply?

If you find a deal online from another travel agency that compares like-for-like with the Exoticca trip you’ve booked. The price you found should be part of a travel package (including flights, hotels, activities and other components) and not a set of individual travel components.

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When can I apply?

You may make a claim under the Best Price Guarantee from the time you make your Best Price Guarantee Eligible Booking until 11:59 p.m. local time at your location, three (3) days prior to the trip departure. ​ Please complete the online form. ​ Our team will review your request and respond within 4

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What should I do if I’ve found a better deal?

You will need to provide a screenshot of the deal and the URL, clearly showing that all the details are the same as your Exoticca booking. ​ ​Please complete the online form. ​ Our team will review your request and respond within 4 to 7 business days.

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What details need to be the same for the comparison to be valid? What constitutes a like-for-like comparison?

Exoticca offers multiple trips to the same destination in different categories, so it should be an “apples-to-apples” comparison. ​ This means same travel dates, destination, airline and cabin class, accommodation etc.

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How will I receive the difference in price?

You’ll be credited for the difference in the form of travel credit, which you’ll find in your Exoticca Wallet. ​ The travel credit you receive can then be used on any Exoticca trip.

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Can I read guest reviews about a trip before I book?

Yes, of course! Our customers are encouraged to post their reviews on Trustpilot and other platforms so you have the chance to read about their experience. ​ ​Trustpilot review page link

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Do you offer last minute deals?

We offer a variety of great deals to exciting destinations around the world. ​ Please call and speak with one of our Travel Experts who will be delighted to assist you.

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Does my trip include ground transportation?

Most trips include all ground transportation. ​For all your trip details, please check your Trip Summary. This dynamic document is regularly updated as we get closer to your departure date. Checking it ensures you have the latest information for a smooth and enjoyable travel experience. ​How to acce

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If I book land only, how can I arrange ground transportation upon arrival?

This is not currently possible. You will need to organize your own transportation from the airport to the hotel.

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What is the difference between a guided trip and a self-guided trip?

We offer three types of trips for you to choose from depending on your preference: ​Self-Guided: Designed specially for those who love to travel their own way, with some guided activities included. Semi-Guided: Travel in one group, at times with a guide, at times independently. Private Group Tour: T

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What dates are available to book?

After you select your trip, add your departure city and the number of travelers in the search bar, then hit enter. ​ A calendar will show you the available dates and rates for each trip.

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Does the price shown include taxes / VAT?

Absolutely! The displayed price includes taxes and VAT. ​ Please note, however, that some trips may require payment of tips to be made at destinations. ​ You can find this information in the Trip Summary.

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Can I book a trip without flights included?

Yes, if you prefer, some of our trips do offer the option to book only the land portion of your trip and arrange your own flights. However, one of our advantages is the ability to offer a full package that includes both land and flights. ​ If you choose to arrange your own flights, please note that

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I experienced a problem when finalising my booking. What should I do?

We're sorry to hear that! We are here to help! Please call and speak with one of our Travel Experts, who will be delighted to assist you.

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Can I bring a child on my trip?

Yes, we offer a wide variety of family-friendly trips as part of our Family Collection. ​ You can explore these trips by filtering by Trip Style and selecting Family Collection on our website. ​ If you prefer, feel free to call and speak with one of our Travel Experts, who will be delighted to assis

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Can I bring my pet on a trip?

Unfortunately, this is not currently possible due to local accommodation restrictions.

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Do your trips include international airfare?

Yes. Every package comes with round-trip, international, economy-class flights already included. ​ Not booked yet? When making your booking, you can choose your preferred: Flight class (Premium Economy, Business, or First) Flight times Number of stopovers or direct flights Baggage preference ​ Alrea

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What is the maximum number of travelers I can include in my booking?

You can book up to 9 Travelers in a single reservation. ​ If you're interested in booking for a larger group, please complete the online form or call and speak with one of our Travel Experts. ​ They will be delighted to assist you, provide information about our group discounts, and recommend the bes

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What is included in my trip?

Our trips include round-trip international economy class airfare, internal domestic flights, hotel accommodations, most meals, airport pickup and drop-off, and entry fees, unless otherwise noted. For all your trip details, please check your Trip Summary. This dynamic document is regularly updated as

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How much money should I bring on my trip?

On your trip, you will need spending money for some meals and some entrance fees that may not be included in your tour price. Beverages, optional excursions (if not already pre-purchased), gratuities, shopping, and incidental expenses. ​ As a general guideline, aim to bring a variety of means to avo

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Can I receive weekly newsletters?

Absolutely! Subscribe here and start receiving weekly promotional deals, offers, and travel inspiration.

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How can I unsubscribe from the weekly offers?

To unsubscribe from receiving our newsletters, please log into your account and select "My subscriptions".

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What are the general Terms and Conditions?

You may review our Terms and Conditions here.

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I have special dietary requirements. Can I request a specific meal?

Yes, special meals can be requested at the time of booking. These are subject to availability based on the airline and route, and we’re here to assist with forwarding your request. ​ You can complete the online form or, if you prefer, call and speak with one of our Travel Experts. They will be delig

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Can I make a booking for travelers departing from different originating cities?

Yes, it’s possible! To do so, travelers must be grouped and booked according to their departure city, as everyone in the same booking must depart from the same city and receive the same services. The best option is to create separate bookings for each departure city, this way, everyone can start the

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Can I join a tour late or leave it early?

Yes, you’re free to opt out of any part of your scheduled activities. ​If you decide to skip an activity while at your destination, please inform your local guide to help avoid delays for the rest of the group. ​Please note that if you choose to opt out of any activity, you won’t be eligible for any

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Are airport transfers included in my trip?

Yes, most of our trips include an airport meet-and-greet service upon arrival, as well as a departure drop-off at the end of your journey. Additional details about what's included can be found at the beginning and in the daily itinerary section of your Trip Summary. Please keep an eye on your Trip S

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Can I use my Exoticca Wallet travel credit?

Absolutely! Your Exoticca travel credit can be applied to any of our trips. You can use your travel credit toward any trip available on Exoticca’s website. Travel credits may be issued for cancellations, price adjustments, or through special promotions. Some travel credits may be issued as non-refun

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Can I opt out of preplanned trip activities?

Yes, you’re free to opt out of any part of your scheduled activities. ​ If you decide to skip an activity while at your destination, please inform your local guide to help avoid delays for the rest of the group. ​ Please note that if you choose to opt out of any activity, you won’t be eligible for a

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Why do I need to provide travelers' contact information?

You're asked to provide traveler contact information for several important reasons: ​Communication: Having accurate contact information ensures that we can reach you in the event of any changes to your itinerary, flight delays, or any other important updates related to your travel plans. ​Emergencie

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Why am I asked to give my passport name, gender, and date of birth when booking air travel?

We ask for your passport name, gender, and date of birth due to global security regulations. These details help ensure your booking matches your official ID, preventing any issues at check-in and making your travel experience smooth and secure! ​ Please note that if the airline reservation does not

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How do I know if my booking was completed successfully?

After you complete your booking, you'll receive two emails from Exoticca: ​Booking confirmation: This email confirms your booking and includes your booking number and trip itinerary. Payment confirmation: This email confirms your payment.

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What should I do if I don't receive a confirmation e-mail?

We're here to help! Please call and speak with one of our Travel Experts who will be delighted to assist you, or use our contact form. ​ Our team will review your request and respond within 4 to 7 business days. ​

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Can I transfer my trip to someone else?

No, you cannot transfer your trip to someone else once it's purchased.

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What are the next steps after booking with Exoticca?

Immediate: You'll receive a booking confirmation email that includes your booking number and trip itinerary. Immediate: You'll receive a payment confirmation email confirming your payment. Within 24 Hours: You'll receive an email confirming your flights. Final payment is due 60 days before departure

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Will someone still meet and pick me up at the airport if I book a land only trip?

Airport transfers are generally not included in our Land Only packages. ​How to check if airport transfers are included in your trip: You can confirm this in your Trip Summary itinerary details. To download your Trip Summary: Log in to your Exoticca account on the website. Go to My Bookings. Click o

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