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Excursions & activities

Excursions & activities

Frequently Asked Questions

(5)
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How can I buy an additional excursion/activity?

As you're traveling, please reach out to our Travel Partner at your destination, they will be happy to assist you. They will confirm availability, and you can book directly with them. ​ If you still need further assistance, don't hesitate to contact our in-trip assistance team.

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Excursions & activities

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I have an issue with my excursion/activity.

If you're experiencing an issue with any portion of your scheduled excursion/activity, you're advised to first try and contact our Travel Partner. You can find their contact details on the Exoticca Traveler's App. ​ If you still need further assistance, don't hesitate to contact our in-trip assistan

Knowledge Base Article

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Excursions & activities

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I missed a scheduled excursion/activity.

If you're experiencing an issue with any portion of your scheduled excursion/activity, you're advised to first try and contact our local Travel Partner. You can find their contact details on the Exoticca Traveler's App. ​ If you still need further assistance, please call our in-trip assistance numbe

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Excursions & activities

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I wasn't able to visit one of the scheduled itinerary attractions.

We get it; sometimes things don't go as planned during your trip. If you find yourself in a situation where you can't make it to a major tourist attraction as scheduled, please reach out to our local Travel Partner and let them know what's going on. ​ They may have suggestions for alternative activi

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Excursions & activities

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I want to skip an excursion/activity.

You may opt out of participating in any portion of the scheduled itinerary, however, please note that as per the terms and conditions, you will not receive a refund or credit.

Knowledge Base Article

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Excursions & activities