Search over 300 FAQs below to help resolve any questions you may have.
You can make a booking online or with the help of one of our Travel Experts. Book online in 5 easy steps: Use the search bar and tell us where you're departing from, where you'd like to travel to, and what date you'd like to travel. Select the travel dates in the calendar, which also shows the pri
Knowledge Base Article
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Make a booking
If you have a specific destination in mind, you can use the search bar at the top center of the page. Provide your departure city Where you want to travel to The date when you would like to travel. Click on the magnifying glass or hit enter and we will find you the options available.
Use one of the following search options to help you find your perfect trip: On the top left-hand side, you'll find three dropdown filters. Destinations: Select a region you're interested in traveling to. Trip Style: You can filter by season, interest, family collection, or by group. Deals: Take a
After you select your trip, add your departure city and the number of travelers in the search bar, then hit enter. A calendar will show you the available dates and rates for each trip.
You can book up to 9 Travelers in a single reservation. If you're interested in booking for a larger group, please complete the online form or call and speak with one of our Travel Experts. They will be delighted to assist you, provide information about our group discounts, and recommend the bes
Anyone over the age of 18 is more than welcome to book an extraordinary Exoticca experience! There's no restriction on the maximum age. However, you are encouraged to read the trip itinerary and decide if it’s suitable for your age, physical condition, and interests.
Yes, of course! Our customers are encouraged to post their reviews on Trustpilot and other platforms so you have the chance to read about their experience. Trustpilot review page link
Absolutely not! In fact, you can call us toll-free 24/7 and speak with one of our Travel Experts who will be delighted to assist you.
We ask for your passport name, gender, and date of birth due to global security regulations. These details help ensure your booking matches your official ID, preventing any issues at check-in and making your travel experience smooth and secure! Please note that if the airline reservation does not
You're asked to provide traveler contact information for several important reasons: Communication: Having accurate contact information ensures that we can reach you in the event of any changes to your itinerary, flight delays, or any other important updates related to your travel plans. Emergencies:
Absolutely! Your Exoticca travel credit can be applied to any of our trips. You can use your travel credit toward any trip available on Exoticca’s website. Travel credits may be issued for cancellations, price adjustments, or through special promotions. Some travel credits may be issued as non-refun
After you complete your booking, you'll receive two emails from Exoticca: Booking confirmation: This email confirms your booking and includes your booking number and trip itinerary. Payment confirmation: This email confirms your payment.
Immediate: You'll receive a booking confirmation email that includes your booking number and trip itinerary. Immediate: You'll receive a payment confirmation email confirming your payment. Within 24 Hours: You'll receive an email confirming your flights. Final payment is due 60 days before departure
We're sorry to hear that! We are here to help! Please call and speak with one of our Travel Experts, who will be delighted to assist you.
We're here to help! Please call and speak with one of our Travel Experts who will be delighted to assist you, or use our contact form. Our team will review your request and respond within 4 to 7 business days.
To see your saved bookings: Log into your Exoticca account Navigate to the "My Bookings" section. To view the trips you have recently searched for: Login to your Exoticca account Scroll down the page to the "Recently Visited section". Your account can also be accessed through our Traveler's App.
We offer a variety of great deals to exciting destinations around the world. Please call and speak with one of our Travel Experts who will be delighted to assist you.
Absolutely! Subscribe here and start receiving weekly promotional deals, offers, and travel inspiration.
Exoticca is committed to providing extraordinary value. That's why our in-house experts developed SmartFare, a powerful engine that works behind the scenes to seek out and secure the lowest airfares and partner rates for your trip. That's how we can confidently offer you the best price on your trave
If you find the same trip for a lower price, our Best Price Guarantee is here to help. Your claim will be approved if the offer you’ve found meets all the following: Same travel month (excluding peak travel dates and national holidays) Same number of travel days Same travel destination Same trip i
Start by taking a screenshot of the deal and copying the URL. Make sure it clearly shows that all the details match your Exoticca booking: Same travel month (excluding peak travel dates and national holidays) Same number of travel days Same travel destination Same trip inclusions Same number of pe
You can submit a claim as soon as you have booked a trip that is eligible for the Best Price Guarantee, right up until 11:59 p.m. local time, three days before your departure. Simply complete our online form, and our team will review your request and get back to you within 24 hours.
Once you submit your claim, our team will review it. If your claim is approved, the difference will be returned straight to your Exoticca Wallet in the form of travel credit. Your travel credit never expires and can be used towards any current or future booking.
Our trips include round-trip international economy class airfare, internal domestic flights, hotel accommodations, most meals, airport pickup and drop-off, and entry fees, unless otherwise noted. For all your trip details, please check your Trip Summary. This dynamic document is regularly updated as
Yes. Every package comes with round-trip, international, economy-class flights already included. Not booked yet? When making your booking, you can choose your preferred: Flight class (Premium Economy, Business, or First) Flight times Number of stopovers or direct flights Baggage preference Alrea
Most trips include all ground transportation. For all your trip details, please check your Trip Summary. This dynamic document is regularly updated as we get closer to your departure date. Checking it ensures you have the latest information for a smooth and enjoyable travel experience. How to acces
Yes, most of our trips include an airport meet-and-greet service upon arrival, as well as a departure drop-off at the end of your journey. Additional details about what's included can be found at the beginning and in the daily itinerary section of your Trip Summary. Please keep an eye on your Trip S
We offer three types of trips for you to choose from depending on your preference: Self-Guided: Designed specially for those who love to travel their own way, with some guided activities included. Semi-Guided: Travel in one group, at times with a guide, at times independently. Private Group Tour: Ta
Absolutely! The displayed price includes taxes and VAT. Please note, however, that some trips may require payment of tips to be made at destinations. You can find this information in the Trip Summary.
Yes, if you prefer, some of our trips do offer the option to book only the land portion of your trip and arrange your own flights. However, one of our advantages is the ability to offer a full package that includes both land and flights. If you choose to arrange your own flights, please note that
Airport transfers are generally not included in our Land Only packages. How to check if airport transfers are included in your trip: You can confirm this in your Trip Summary itinerary details. To download your Trip Summary: Log in to your Exoticca account on the website. Go to My Bookings. Click o
This is not currently possible. You will need to organize your own transportation from the airport to the hotel.
Yes, that should be possible! Please call and speak with one of our Travel Experts who will be delighted to assist you.
Yes, we offer a wide variety of family-friendly trips as part of our Family Collection. You can explore these trips by filtering by Trip Style and selecting Family Collection on our website. If you prefer, feel free to call and speak with one of our Travel Experts, who will be delighted to assis
Yes, special meals can be requested at the time of booking. These are subject to availability based on the airline and route, and we’re here to assist with forwarding your request. You can complete the online form or, if you prefer, call and speak with one of our Travel Experts. They will be delig
Yes, it’s possible! To do so, travelers must be grouped and booked according to their departure city, as everyone in the same booking must depart from the same city and receive the same services. The best option is to create separate bookings for each departure city, this way, everyone can start the
Unfortunately, this is not currently possible due to local accommodation restrictions.
Yes, you’re free to opt out of any part of your scheduled activities. If you decide to skip an activity while at your destination, please inform your local guide to help avoid delays for the rest of the group. Please note that if you choose to opt out of any activity, you won’t be eligible for any r
Yes, you’re free to opt out of any part of your scheduled activities. If you decide to skip an activity while at your destination, please inform your local guide to help avoid delays for the rest of the group. Please note that if you choose to opt out of any activity, you won’t be eligible for a
No, you cannot transfer your trip to someone else once it's purchased.
You may review our Terms and Conditions here.
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