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How can I request a special meal?

Please use our online form and let us know about your special meal request to suit your dietary restrictions. ​ Our team will review your request and respond within 4 to 7 business days.

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How can I get a receipt for payments made?

Simply log in and go to the “My Bookings” section. Next, go to the "Your Payment" section of the booking. Click on "Receipt", this will download a copy to your device.

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Do you offer student discounts?

Yes, we do! We offer a 5% discount off the total booking price for all student travelers based on the below criteria: ​ Student discount eligibility criteria: You need to be a full-time student, enrolled in an accredited academic institution, and able to provide valid student identification. You mus

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I would like to give feedback and/or suggestions.

Should you wish to share your feedback and/or suggestions, you may do so via our online form. ​ Our team will review your feedback and/or suggestions, and respond within 4 to 7 business days.

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What do I need to do when I purchase a new trip to ensure my Exoticca GO is included?

When you book a trip through your account, all the benefits of your Exoticca Go will be automatically applied. ​ You’ll also get an email confirming your Exoticca GO status after each booking.

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Can I take a pram/baby stroller?

Yes, you can bring a pram or baby stroller when traveling. Most airlines allow you to check these items at the gate, and they will be returned to you upon arrival at your destination. ​ As airline policies differ, we recommend that you either refer to the airline website or call and speak with one o

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How can I pay using ACH?

Paying with ACH is quick and simple. ​ Just follow these steps: Log in to your account on our website. Go to the “Payments” section under “My Bookings”. Select ACH as your payment method. Enter your bank details and billing address on the payment page. Accept our Terms & Conditions and Privacy Polic

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Can I split my payment using ACH?

Certainly, please call and speak with one of our Travel Experts, who will be delighted to assist you.

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I would like to speak with someone about investor relations.

Please contact us using our online form.

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What travel memberships and certifications does Exoticca hold?

Exoticca is proud to be associated with various travel memberships and certifications, demonstrating our commitment to quality and professionalism in the travel industry. ​ Some of the key affiliations and certifications we hold include: IATA Membership: Exoticca is a member of the International Air

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I'm interested in offering tours as your local destination travel partner.

Please contact us using our online form.

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I'm interested in doing a co-promotion with Exoticca.

Please contact us using our online form.

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I'm an influencer interested in working with Exoticca.

Please contact us using our online form.

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How does Exoticca prioritize sustainability in its practices?

Promoting sustainability is fundamental to Exoticca. From creating a great place for people to work to working with airlines that focus on reducing their emissions and waste. We promote eco-friendly travel options, such as energy-efficient shared transportation and accommodations, to reduce the envi

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How long will it take to receive an answer to my claim or complaint?

We endeavor to process claims within 7 business days or less, however, resolution times may be longer depending on the case particulars. ​ Please rest assured that our team is working on resolving your claim as quickly as possible. Please do not submit another claim for the same reason, as this will

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What are Exoticca's environmental responsibilities?

We’re on a journey to create a better, more sustainable future! ​ At Exoticca, we take our environmental responsibilities seriously and are committed to: ​Reducing our carbon footprint: We strive to reduce the environmental impact of travel by promoting energy-efficient shared transportation options

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How can I check on the status of my claim or complaint?

Please rest assured that our team is working on resolving your claim as quickly as possible. ​ Please do not submit another claim for the same reason, as this will only create additional backlogs and delays.

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Where can I find Exoticca's Privacy Policy?

​Please click here to view our privacy policy.

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I would like to request an interview.

Please contact us using our online form.

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Trust & Safety Resource Center

Your safety is our top priority! ​ We carefully select our partners Our partners are carefully selected based on their high-quality standards and security protocols. ​ We’re proactive We continuously monitor global events to ensure your safety and security. ​ We’re available 24/7 Our in-destination

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