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Réclamations et plaintes

Réclamations et plaintes

Frequently Asked Questions

(7)
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How do I submit a claim or complaint?

Should you need to submit a claim, you may do so via our online form.

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Claims & complaints

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How can I check on the status of my claim or complaint?

Please rest assured that our team is working on resolving your claim as quickly as possible. ​ Please do not submit another claim for the same reason, as this will only create additional backlogs and delays.

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Claims & complaints

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How long will it take to receive an answer to my claim or complaint?

We endeavor to process claims within 7 business days or less, however, resolution times may be longer depending on the case particulars. ​ Please rest assured that our team is working on resolving your claim as quickly as possible. Please do not submit another claim for the same reason, as this will

Knowledge Base Article

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Claims & complaints

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Can I submit a hotel review?

Yes, absolutely! To share your feedback, please do so via our online form.

Knowledge Base Article

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Claims & complaints

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I have a travel insurance claim.

Should you need to submit a claim, you may do so via our online form.

Knowledge Base Article

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Claims & complaints

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What should I do if my suitcase was damaged while in transit?

You're advised to contact the airline directly and submit a claim. ​ Alternatively, you may contact your travel insurance provider and check if they provide coverage.

Knowledge Base Article

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Claims & complaints

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Can I leave a review about a specific trip?

Yes, absolutely! To share your feedback, please do so via our online form.

Knowledge Base Article

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Claims & complaints