Search over 300 FAQs below to help resolve any questions you may have.
Can't find what you're looking for?
Ask a question
Official
Accepted
Unanswered
Advanced Filters
Please immediately contact our 24/7 in-trip assistance team.
Knowledge Base Article
•
In-trip assistance
If you're interested in making a booking for 10 or more people, please complete our online form. Our team will review your request and respond within 48 hours.
Groups
Many embassies and consulates provide an emergency contact number for citizens in need. We recommend saving this number on your phone or keeping it with your travel documents. For local specific emergency contact information, please see here.
Health, safety, & security
We’re on a journey to create a better, more sustainable future! At Exoticca, we take our environmental responsibilities seriously and are committed to: Reducing our carbon footprint: We strive to reduce the environmental impact of travel by promoting energy-efficient shared transportation options
Environmental responsibility
Please click here to view our privacy policy.
Privacy policy
Please contact us using our online form.
Investor relations
Once your booking is confirmed, you will receive the Ergo contract in your Exoticca account.
Tourism boards
Partnerships
Simply log in and go to the “My Bookings” section. Next, go to the "Your Payment" section of the booking. Click on "Receipt", this will download a copy to your device.
Payments, Exoticca Wallet, & discounts
In the unfortunate event of a stolen or lost passport, you should file a report with the local police or authorities. Next, please notify the local Travel Partner, who can further assist.
Certainly, please call and speak with one of our Travel Experts, who will be delighted to assist you.
ACH payments are typically low or even free, depending on your bank. As soon as your ACH payment is confirmed, you’ll receive a payment confirmation email, and a bonus will be added to your Exoticca Wallet as a thank-you!
Click here to download our digital assets such as logo files.
Press, Media, & PR
Booking with a Travel Expert: You can request that your Travel Expert applies the voucher or discount code from your Wallet to your booking at the time of reservation. Online Payment: If you are making a booking online, please contact us to request that we apply your voucher or discount code from
We're here to help! Please call and speak with one of our Travel Experts who will be delighted to assist you, or use our online form. Our team will review your request and respond within 4 to 7 business days.
Changes, cancellations & amendments
Please refer to your Trip Summary's "Quote Breakdown" section for further details.
Travel documents
Many Embassies and Consulates provide an emergency contact number for citizens in need. We recommend saving this number on your phone or keeping it with your travel documents. To see specific local emergency contact information, please use this link.
Trip preparation
