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Knowledge Base Article
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In-trip assistance
Yes, your trip with Exoticca is ATOL-protected if flights are included. We hold an ATOL (Air Travel Organiser's License) certification, which means that in the unlikely event of supplier insolvency, your trip funds are safeguarded, and you will be brought back home or refunded as per ATOL regulation
We’re on a journey to create a better, more sustainable future! At Exoticca, we take our environmental responsibilities seriously and are committed to: Reducing our carbon footprint: We strive to reduce the environmental impact of travel by promoting energy-efficient shared transportation options
Environmental responsibility
During the booking process, you will be able to download the guarantees and conditions.
In general, we offer lower rates for infants and children under 12 years of age. Please call and speak with one of our Travel Experts who will be delighted to assist you.
Payments, Exoticca Wallet, & discounts
We ensure that our hotels are conveniently located, with a focus on distance to the city/town centers and excursions. However, it's important to also note that the specific hotel location may differ based on your hotel category. Once the accommodation is confirmed, the hotel address will be upload
Hotels
You can submit a claim as soon as you have booked a trip that is eligible for the Best Price Guarantee, right up until 11:59 p.m. local time, three days before your departure. Simply complete our online form, and our team will review your request and get back to you within 24 hours.
Make a booking
To receive a refund via ACH, the funds will go directly to your bank account using your account and routing numbers. The process typically takes 3-5 business days to appear in your bank account.
Yes, you can make a partial payment. Please call and speak with one of our Travel Experts who will be delighted to assist you.
No, your Exoticca Wallet is private. Invited Travelers won’t see it, use it, or apply it to any payments.
My Account
ACH payments are typically low or even free, depending on your bank. As soon as your ACH payment is confirmed, you’ll receive a payment confirmation email, and a bonus will be added to your Exoticca Wallet as a thank-you!
Please click here to view our privacy policy.
Privacy policy
Yes, we do! We offer a 5% discount off the total booking price for all student travelers based on the below criteria: Student discount eligibility criteria: You need to be a full-time student, enrolled in an accredited academic institution, and able to provide valid student identification. You mus
Customers over 70 years old are not covered for assistance in destination or repatriation on any Ergo products, and travelers must legally reside in the country related to the market where the booking has been purchased.
Yes, of course! However, it's essential that your new passport will be ready before your travel dates. Please check the processing times for passport renewal in your country. Be proactive about renewing your passport to avoid any last-minute complications. Once you receive your new passport, w
Travel documents
The free Smart Traveler Enrollment Program (STEP) allows you to register with your destination's American Embassy or Consulate so that they can contact you in an emergency. Register Here.
Trip preparation
Whether you need a visa depends on your nationality and destination. Some countries require a visa for entry, while others may allow travel without one or issue a visa at the border. Check the visa requirements for your destination and ensure your passport is valid for the required period. For the
Click here to download our brand guidelines.
Press, Media, & PR
Please immediately contact our in-trip assistance team.
Health, safety, & security
Yes, you can add it any time before the start of your trip. Please call and speak with one of our Travel Experts who will be delighted to assist you.
