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Frequently Asked Questions

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What changes can Invited Travelers make?

Invited Travelers can: View the trip details and download the itinerary Check travel requirements (visas, vaccines, restrictions) Add passport details or frequent flyer numbers Request meals, seats, baggage, or wheelchair assistance Make small name corrections ​ They can’t: Change or cancel the book

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Is there a limit to the number of Invited Travelers?

No limits! You can invite all Travelers on the booking, just make sure you have their permission to add their email addresses.

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Will Invited Travelers be able to see all my bookings?

No. They’ll only be able to see the specific booking they were invited to. Each invited traveler gets access only to that trip’s details.

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Will Invited Travelers be able to see and use my Exoticca Wallet?

No, your Exoticca Wallet is private. Invited Travelers won’t see it, use it, or apply it to any payments.

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How can I add an Invited Traveler?

You can add them at any stage: ​ When making a booking After entering Traveler names and passport details on the personalization page, simply include their email address. ​ After your booking is confirmed Log into your Exoticca account, go to My Bookings, open the trip, and under the passenger infor

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What is my account?

When you book with Exoticca, our system automatically creates an account for you using the email address you provided. ​ You have two convenient options for accessing your account: If you're on a mobile device, download the Exoticca Traveler's App, enter your booking email, and watch for a Magic Lin

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What is an Invited Traveler?

An Invited Traveler is someone included in a booking but who didn’t make the reservation. ​ The Account Holder (the person who booked the trip) can add them by entering their email address. ​ Once added, the Invited Traveler can log in to their own Exoticca account to view the trip details and downl

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How do I log into my account?

If you're using a mobile device: Download the Exoticca Traveler's App when making your booking. Use the same email address you used to book your trip. You will receive a magic link via email, which will take you directly to your account. ​ ​ ​ For web access: Open your web browser. Visit the Exoticc

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I can't remember my password to log into my account.

No worries! If you can't remember your password to access my account, follow these steps: Visit the Exoticca website. Click on "Forgot the password." You will receive an email with instructions on how to reset your password. Simply follow the provided link to create a new one. ​ You can also downloa

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How can I change my email address or telephone number?

Please call and speak with one of our Travel Experts who will be delighted to assist you.

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I discovered that I have a duplicate account. Could you please keep the one that has a booking?

We're here to help! Please call and speak with one of our Travel Experts who will be delighted to assist you, or use our online form. ​ Our team will review your request and provide you with a quote within 4 to 7 business days.

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Why am I being asked to provide answers to security questions?

We follow industry-standard identification and verification procedures to protect your account and personal data.

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Who is authorized to make changes to my booking?

Only the Account Holder who made the booking is authorized to make changes or modifications.

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What is a booking reference number, and how can I find mine?

A booking reference number is a unique identifier for your booking with Exoticca. ​ To find your booking reference number, you have two options: Option 1: When using a web browser to access your account, you can find the booking reference number in the following locations: Go to "My Bookings" > "Nex

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I've noticed that I have made duplicate bookings. What should I do in this situation?

We're here to help! Please call and speak with one of our Travel Experts who will be delighted to assist you, or use our online form. ​ Our team will review your request and respond within 4 to 7 business days. ​

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How do I delete my account?

Please submit your request using our online form. ​ Once your request is received and processed, you will receive a confirmation email.

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