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Flights, luggage & seats

Flights, luggage & seats

Frequently Asked Questions

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Airline contact information

Airline contact information and website links are listed in the panels below in alphabetical order. A Aegean Airlines Manage booking Link General baggage information Link Customer service website link Link Contact numbers 1-833-732-8158 (US) 1-833-673-6110 (CA) 34-900-802-376 (ES) 33-170-031323 (FR)

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Flights, luggage & seats

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When and how can I check-in online for my trip?

You can check in for your trip online, typically within 24 hours of your departure time. To do this, you'll need to visit the airline's website or use their mobile App. Once you're on the airline's platform, look for the 'Online Check-In' option and follow the prompts. You'll be asked to enter your

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Flights, luggage & seats

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Can I select my seat?

You can usually select your seat during the online check-in process. Most airlines open online check-in 24 hours before the scheduled departure time. ​ Please note: Some seat selections may incur an additional cost. ​ If you wish to choose your seat before online check-in becomes available, you can

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Flights, luggage & seats

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What is my checked and carry-on baggage allowance for both international and domestic flights?

Many checked bags are typically limited to a total dimension of 62 inches (length + width + height). For example: 26" + 26" + 10" = 62", with a maximum weight of 50 lbs (23 kg). However, baggage size and weight allowances may vary by airline. ​ Please note: Some regional flights may have lower weigh

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Flights, luggage & seats

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How can I add a bag?

To add checked baggage, you may either do so directly on the airline's website or complete our online form. Our team will review your request and respond within 4 to 7 business days.

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Flights, luggage & seats

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Will I need to collect my luggage during the stopover?

During a stopover, you often need to collect and recheck your luggage due to Federal and Customs Regulations. This process involves retrieving your luggage to pass it through customs, ensuring no prohibited items enter the country. After clearing customs, you then recheck the luggage for the next pa

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Flights, luggage & seats

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What should I do to keep my checked luggage safe?

Here are a few things we recommend you do to keep your luggage safe: ​ Always remove the tags from the previous flight. Have an up-to-date name tag with name, phone number, and email address. Get travel insurance that also covers missed luggage. Take a recent picture of the suitcase. Never have valu

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Flights, luggage & seats

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When should I arrive at the airport for check-in?

It's generally recommended to arrive at the airport well in advance of your flight's departure time to allow for check-in, security checks, and any unforeseen delays. ​ For domestic flights, arriving at least 2 hours before your flight is usually sufficient. However, for international flights, you s

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Flights, luggage & seats

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What is "minimum connection time"?

The minimum connection time is the shortest time you need between connecting flights at an airport. Airlines and airports set this time to make sure you have enough time to switch from one flight to another, including security and immigration checks. ​ The minimum connection time differs between air

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Flights, luggage & seats

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Will I still earn frequent flyer miles when I book my flights through Exoticca?

Yes, you can use your frequent flyer miles. Please get in touch with our Travel Experts and provide your frequent flyer number (FFN) along with its expiration date. We'll be more than happy to assist you in adding those details to your flight. ​

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Flights, luggage & seats

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Am I guaranteed to earn miles on airfares purchased through Exoticca?

Yes, you'll still earn miles on airfares purchased through Exoticca. If you have membership numbers with the airline, such as a frequent flyer number (FFN) or other relevant details, you can provide them to us when making your booking. We will then add this information to your flight ticket, ensurin

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Flights, luggage & seats

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The PNR code is not working. Can you please provide the correct code?

Please call and speak with one of our Travel Experts who will be delighted to assist you.

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Flights, luggage & seats

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Can I change my seat selection?

To change your seat selection, you may either do so directly on the airline's website or call and speak with one of our Travel Experts, who will be more than happy to assist you. ​ Please note: In some cases, seat changes may incur an additional cost.

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Flights, luggage & seats

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What should I do as the airline notified me that my flight has been cancelled?

In the event your airline notifies you about a canceled flight, please call us immediately so we can try and reschedule.

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Flights, luggage & seats