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Claims & complaints

Claims & complaints

Frequently Asked Questions

(7)
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How do I submit a claim or complaint?

Should you need to submit a claim, you may do so via our online form.

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Claims & complaints

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How can I check on the status of my claim or complaint?

Please rest assured that our team is working on resolving your claim as quickly as possible. ​ Please do not submit another claim for the same reason, as this will only create additional backlogs and delays.

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Claims & complaints

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How long will it take to receive an answer to my claim or complaint?

We endeavor to process claims within 7 business days or less, however, resolution times may be longer depending on the case particulars. ​ Please rest assured that our team is working on resolving your claim as quickly as possible. Please do not submit another claim for the same reason, as this will

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Claims & complaints

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Can I submit a hotel review?

Yes, absolutely! To share your feedback, please do so via our online form.

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Claims & complaints

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I have a travel insurance claim.

Should you need to submit a claim, you may do so via our online form.

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Claims & complaints

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What should I do if my suitcase was damaged while in transit?

You're advised to contact the airline directly and submit a claim. ​ Alternatively, you may contact your travel insurance provider and check if they provide coverage.

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Claims & complaints

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Can I leave a review about a specific trip?

Yes, absolutely! To share your feedback, please do so via our online form.

Knowledge Base Article

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Claims & complaints