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Frequently Asked Questions

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How do I request wheelchair service when booking a flight?

Please use our online form to provide us with information regarding the type of wheelchair assistance you require. There are three options available:WCHR (Wheelchair Ramp): The traveler can climb stairs and board without assistance but needs assistance to walk long distances.WCHS (Wheelchair Steps)

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Can I take my own wheelchair on the flight?

Yes, you can bring your own wheelchair on the flight. Please use the online form and let us know about your wheelchair's specifications: Height, width, lengthBattery power type such as dry cell battery (WCBD), wet cell battery (WCBW), or if it doesn't have a batteryIf it's foldable

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Can I take a pram/baby stroller?

Yes, you can bring a pram or baby stroller when traveling. Most airlines allow you to check these items at the gate, and they will be returned to you upon arrival at your destination. As airline policies differ, we recommend that you either refer to the airline website or call and speak with one of

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How can I request a special meal?

Please use our online form and let us know about your special meal request to suit your dietary restrictions. Our team will review your request and respond within 4 to 7 business days.

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